Bab i%2c IV%2c Daftar Pustaka

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    PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN (STUDI PADA KOPERASI “KOPPI MANIEZ”  PONDOK PESANTREN NURUL UMMAH PUTRI YOGYAKARTA) SKRIPSI Diajukan kepada Fakultas Dakwah dan Komunikasi Universitas Islam Negeri Sunan Kalijaga Yogyakarta Untuk Memenuhi Sebagian Syarat-syarat Memperoleh Gelar Sarjana Strata 1 Disusun oleh: Siti Kusmiati  NIM 11240030 Pembimbing: Hj. Early Maghfiroh I, S.Ag.,M.Si.  NIP. 19741025 199803 2 001 JURUSAN MANAJEMEN DAKWAH FAKULTAS DAKWAH DAN KOMUNIKASI UNIVERSITAS ISLAM NEGERI SUNAN KALIJAGA YOGYAKARTA 2015    ii  iii  iv
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